Shipping policy


Shipment Notice

All orders are shipped within 24 to 72 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 8 to 20 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

All my products are free shipping, delivered in 8-20 days after delivery in the US, and 8-30 days in other countries.

Supsandal Shipping Time

Shipping policy

Purchasing Process

Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 1-3 business days depending on stock availability.
If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a shipping insurance during the check out for peace of mind when waiting for the package.